Shipping policy

SHIPPING POLICY – NOSTALGEEK

Order preparation

NostalGeek orders are prepared with care before being shipped to the customer.

Certain products offered by NostalGeek are available for pre-order and are imported from Japan before being shipped to the customer. Pre-order status is indicated on the relevant products and/or during checkout.

Cards, booster boxes, booster packs and other collectible products are protected using suitable packaging to limit the risk of damage during transport.

Pre-orders and imports from Japan

Certain products offered by NostalGeek are available for pre-order and require import from Japan.

For the products concerned, the currently announced lead time is 15 to 25 business days. The applicable lead time is shown to the customer before the order is confirmed.

This timeframe is an estimate and takes into account, in particular, supply, import and transportation of the order.

In the event of an exceptional delay related in particular to international transport, customs formalities, a supply delay or any other event beyond NostalGeek's control, the customer will be informed as soon as possible.

Products available in stock

When a product is directly available in stock, processing may be faster than for a product offered for pre-order.

Products in stock and products offered for pre-order are identified on the store where this distinction applies.

Delivery methods

The delivery methods actually available are presented to the customer during checkout.

The carrier used may vary depending on the destination, parcel type and delivery options available at the time of shipment.

Delivery charges

Applicable delivery charges are displayed before the order is confirmed and paid.

For eligible orders delivered to France, delivery is currently charged at €7.99 and is free for purchases of €65 or more.

The terms and prices displayed during checkout prevail if delivery rates subsequently change.

Order tracking

When a tracking number is available, it is provided to the customer after the order has been shipped.

The customer can then track the parcel using the tracking information provided.

Delivery address

The customer is responsible for the accuracy and completeness of the delivery information provided when placing the order.

If there is an error in the delivery address, the customer is invited to contact NostalGeek as soon as possible. However, a change cannot be guaranteed once the order has already been prepared or shipped.

Any costs associated with reshipping due to an incorrect or incomplete address supplied by the customer may be charged to the customer.

Damaged parcel or delivery problem

If a parcel is visibly damaged upon delivery, the customer is invited to keep the packaging and take photographs of the parcel and its contents.

The customer should contact NostalGeek as soon as possible so that the situation can be reviewed and, where applicable, a claim can be made with the carrier.

Contact

For any questions regarding shipment or order tracking, customers can contact NostalGeek using the contact details provided on the store.